Client Service Manager

Manage and cultivate multiple client relationships, serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.

Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.

Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.

Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.

Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.

Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.

Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.

Relevant Bachelor’s or Master’s degree

5+ years experience in an Account Management role (agency background a huge plus)

Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps

A proactive and eager attitude

Ability to cope with a varied volume of work and occasional time pressure

Excellent organizational skills – always two steps ahead

Ability to work well independently and in a team environment