Senior Business Process & Automation Analyst

We are looking for a Senior Business Process & Automation Analyst to play a key role in strengthening and scaling our internal operations.

This position sits at the intersection of business operations, process excellence, and platform evolution. The successful candidate will bring structure, clarity, and consistency to how our teams operate by making processes visible, standardized, and ready for automation.

The position is a core contributor to operational efficiency, scalability, and financial impact, working closely with operational leaders, the Internal Platform Product Manager, and the Automation Team.

Key Responsibilities:

Business Process Analysis & Operational Design

• Lead in-depth audits of existing internal business processes across operational teams (Media Ops, Performance Ops, Client Service, Planning, Data, and others)

• Document current-state (“as-is”) processes using clear, structured process maps and operational diagrams

• Design future-state (“to-be”) workflows aligned with efficiency, scalability, and best practices

• Identify operational bottlenecks, inefficiencies, and risks that impact delivery, reporting, or scale

Process Standardization & Organizational Alignment

• Partner with teams to establish consistent, standardized workflows across pods and departments

• Reduce variability in how processes are executed and understood

• Support onboarding, collaboration, and growth through clear and accessible documentation

Automation Opportunity Assessment

• Identify and evaluate opportunities where automation can improve efficiency or deliver measurable business value

• Estimate potential impact and feasibility of automation initiatives

• Act as a central intake and validation point for automation requests from the business

• Ensure only well-defined, value-driven requirements move forward to product and automation teams

Continuous Improvement & Impact Measurement

• Support the definition of operational KPIs related to process efficiency and automation outcomes

• Contribute to post-implementation reviews and continuous improvement initiative

• Help embed a culture of operational clarity, discipline, and data-driven decision-making

• 5+ years as a Systems Analyst, Process Analyst, Business Analyst or similar role

• Strong experience in:

  • Business process analysis and documentation

  • Process re-engineering and standardization

  • Gap analysis and impact assessment

• Experience working in complex operational environments (agency, Ad Tech, SaaS, services, or platform-driven businesses)

• Ability to translate business workflows into clear, structured documentation

• Strong stakeholder communication skills (business ↔ product ↔ tech)