Technical Account Manager
- Remote
- Canada
- United States
+1 more- Client Enablement
Drive client adoption of Elevate by onboarding users, delivering product training, and helping clients maximize the value of our AdTech and MarTech platform.
Job description
Own platform usage and adoption KPIs across assigned clients.
Lead onboarding and training sessions for clients after platform access is granted.
Run product demos and explain key Elevate features in a clear, client-friendly way.
Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
Proactively introduce new platform features, dashboards, AI tools, and agents.
Identify adoption gaps and create action plans to increase active platform usage.
Collect client feedback and translate it into clear product and data recommendations.
Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
Support Sales and Client Services teams with technical product expertise when needed.
Job requirements
3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
Experience conducting client trainings or product onboarding sessions.
Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
Strong project management and follow-up skills.
Excellent written and verbal English.
or
All done!
Your application has been successfully submitted!
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.